集诚信--公众意见/人民评分

主题

<blockquote>集诚信评测： 二、客服服务情况及评分
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 店铺名
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 商品
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 回复速度
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 详细程度
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 得分
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 排名
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 玛丽黛佳旗舰店
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 双头眉笔眉粉
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 及时
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 很详细
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 4.8
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 1
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 卡姿兰官方旗舰店
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 <td width="86" valign="center" style="width:64.8500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-right:1.0000pt solid rgb(0,0,0);border-bottom:1.0000pt solid rgb(0,0,0);background:rgb(255,255,255);">
 双头眉笔
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 及时
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 详细
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 4.6
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 3
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 Innisfree（悦诗风吟）官方旗舰店
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 双头自动扁头眉笔
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 一般
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 之前详细，之后没回复
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 4.4
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 6
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 火烈鸟化妆品
 旗舰店
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 双头三角眉笔
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 及时
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 详细
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 4.6
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 3
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 ETUDE HOUSE（伊蒂之屋）官方旗舰店
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 双头眉笔
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 及时
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 详细
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 4.6
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 3
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 Sedell（诗黛尔）
 旗舰店
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 自动眉笔
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 及时
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 很详细
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 4.8
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 1
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 海瑞海外专营店
 （天猫国际）
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 资深堂六角眉笔
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 一般
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 不详细
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 4.2
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 7
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&nbsp;
评分依据：根据回复的速度，回复内容是否详细为评分依据。
<ol>
 <li>悦诗风吟和海瑞资深堂回复较其他几家略慢，因此二者分数较低；海瑞资深堂的回复很简单不详细，悦诗风吟经留言后仍没有回复，但因为悦诗风吟发货及物流情况会以短信通知收货人，因此其分数比资深堂高，分差为0.2。</li>
 <li>玛丽黛佳回复很仔细，除了发货会在旺旺上提示买家外，以挂号信的方式寄出发票也会给买家提示；&nbsp;Sedell在回复的同时会让买家核对订单信息，因此这两个得分较高，并列第一。</li>
 <li>其余三家（伊蒂之屋、卡姿兰、火烈鸟）客服回复速度及内容详细程度都不相上下，得分相同，比第一名差0.2分。</li>
 <li>没有出现满分的理由：七家店铺都有催买家付款的情况，因此未给出满分，当作是对于卖家的一个提升改善空间。</li>
</ol>
&nbsp;
三、各产品发货速度及评分
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 店铺名
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 商品
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 发货时间（3.28）
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 得分
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 排名
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 玛丽黛佳旗舰店
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 双头眉笔眉粉
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 <td width="107" valign="center" style="width:80.8000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 9:11
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 4.9
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 <td width="80" valign="center" style="width:60.6000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 1
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 卡姿兰官方旗舰店
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 双头眉笔
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 16:42
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 4.35
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 7
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 Innisfree官方
 旗舰店
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 双头自动扁头眉笔
 </td>
 <td width="107" valign="center" style="width:80.8000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 11:50
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 4.6
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 <td width="80" valign="center" style="width:60.6000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 5
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 </tr>
 <tr style="height:45.5000pt;">
 <td width="147" valign="center" style="width:110.7000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;background:rgb(190,190,190);">
 火烈鸟化妆品旗舰店
 </td>
 <td width="116" valign="center" style="width:87.5500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 双头三角眉笔
 </td>
 <td width="107" valign="center" style="width:80.8000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 9:17
 </td>
 <td width="89" valign="center" style="width:67.3500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 4.85
 </td>
 <td width="80" valign="center" style="width:60.6000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 2
 </td>
 </tr>
 <tr style="height:43.6000pt;">
 <td width="147" valign="center" style="width:110.7000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;background:rgb(190,190,190);">
 ETUDE HOUSE官方旗舰店
 </td>
 <td width="116" valign="center" style="width:87.5500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 双头眉笔
 </td>
 <td width="107" valign="center" style="width:80.8000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 13:44
 </td>
 <td width="89" valign="center" style="width:67.3500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 4.5
 </td>
 <td width="80" valign="center" style="width:60.6000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 6
 </td>
 </tr>
 <tr style="height:44.4500pt;">
 <td width="147" valign="center" style="width:110.7000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;background:rgb(190,190,190);">
 Sedell旗舰店
 </td>
 <td width="116" valign="center" style="width:87.5500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 自动眉笔
 </td>
 <td width="107" valign="center" style="width:80.8000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 10:31
 </td>
 <td width="89" valign="center" style="width:67.3500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 4.75
 </td>
 <td width="80" valign="center" style="width:60.6000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 3
 </td>
 </tr>
 <tr style="height:48.9000pt;">
 <td width="147" valign="center" style="width:110.7000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:1.0000pt solid windowtext;border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;background:rgb(190,190,190);">
 海瑞海外专营店
 （天猫国际）
 </td>
 <td width="116" valign="center" style="width:87.5500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 资深堂六角眉笔
 </td>
 <td width="107" valign="center" style="width:80.8000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 11:36
 </td>
 <td width="89" valign="center" style="width:67.3500pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 4.65
 </td>
 <td width="80" valign="center" style="width:60.6000pt;padding:0.0000pt 5.4000pt 0.0000pt 5.4000pt ;border-left:31.8750pt none rgb(255,255,255);border-right:1.0000pt solid windowtext;border-top:31.8750pt none rgb(255,255,255);border-bottom:1.0000pt solid windowtext;">
 4
 </td>
 </tr>
 </tbody>
</table>
&nbsp;
评分依据：七款产品中，除玛丽黛佳是在之后单独下单单独付款外，其他六款均同时下单同时付款。因为下单时间是3月27日晚上，因此七款产品都在28日当天发货，但时间都不相同。根据淘宝物流助手的记录，凭发货的先后打分。
<ol>
 <li>玛丽黛佳和火烈鸟虽有先后之分，但时间差别不大，所以分差为0.05。</li>
 <li>卡姿兰发货时间最慢，与上一名间隔时间最长，分差0.15。</li>
</ol></blockquote>

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